We strive to personalise the relationship with the patient, humanising the provision of care.
The department is equipped with cutting-edge equipment and highly qualified staff to perform customised vision correction procedures for each patient. PRK, LASIK and phakic lens surgeries are performed. Surgeries are also performed regularly to correct other eye conditions such as cataracts, glaucoma, retinal detachment, retinopathy, and age-related macular degeneration.
The implantology department of our clinic covers 1,200 square metres and has 21 medical chairs, 24 doctors, 13 chairside assistants, 3 milling machines, 4 3D printers, 2 licensed operating theatres and 8 patient rooms.
At Lazzaro Spallanzani Medical Centre, an accredited private clinic with a Day surgery scheme, excellence is at the service of the individual. Our daily commitment is aimed at ensuring maximum user satisfaction, through a human, empathetic and professional approach. For us, quality means going beyond therapeutic efficacy: we strive to understand and satisfy the needs of each patient, providing rapid, kind, and effective responses to health requests.
Not only do we provide services of the highest standard, but we also strive to personalise the relationship with the patient, humanising the provision of care. Since 2014, we have provided over 551,000 healthcare services, welcoming people from all over Italy on a daily basis for dental treatment, eye surgery or in operating rooms with the day surgery scheme.
Our staff is carefully selected and undergoes constant training and refresher programs to ensure first-rate service. We have equipment of the highest quality, with a meticulous planning of regular maintenance and control. With regard to operational safety, we strictly adhere to established procedures.
We prepare ‘customer satisfaction’ questionnaires to measure the level of user satisfaction with regard to the quality of the services received. Over the last 3 years, the Net Promoter Score, i.e., the willingness of patients to recommend LSMC to a friend or acquaintance, has averaged at 90%. Our quality standards are high and ISO 9001 certified because we believe that every patient deserves the best.
We strive every day to offer excellence in the service of the individual, putting the patient’s needs first and guaranteeing the highest level of human and personalised healthcare.